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Service Industry Snapshot

WHOLESALE, RETAIL
and
PERSONAL SERVICES

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TOURISM
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Major Industry
Sectors

  • Wholesale
  • Retail
  • Personal Services
  • Tourism
  • Hospitality
  • Culinary Arts
  • Caravans

Key Industry
Features

  • Industry of small businesses
  • Mature industry with strong competition
  • Growth in technology
  • Mergers & acquisitions common
  • Traditional v emerging industries
  • Pre dominance SME
  • Immature industry in growth stage
  • Rapid adoption emerging technologies
  • Regionally dispersed
  • Major focus on export income
  • Major focus on regional development and community building role

Number & Nature of Enterprises & Employees

  • 1.7m employees
  • 267,743 businesses registered & active in the WRAPS industries
  • 5.8% employment growth over the next 5 years (conservative estimate)
  • 49.3% of all employees are females 15-19 yo
  • 32.3% of all employees are males 15-19 Add Victorian data
  • 1.2m employees (direct & indirect)
  • 80% of tour operators are small enterprises less than 20 people, making up 64% of the workforce
  • 55% of employees are 15-34 yo
  • 43.9% of employees are female
  • 2.1% employment growth to 2010

Role in Economy by
GDP by Sector

  • Service sector
  • GDP $26B/year (4%pa) for retail, no figures for personal services
  • Growth expected to be 3.8% to 2007
  • 4.95% GDP 2001-2002 (update figures)
  • Australia’s major source of export income

Location of Industry
& Regional Disbursement

NSW, Vic & Qld have the most WRAPS businesses, but Qld, NT & WA
are forecast to experience the most growth over the next 6-7 years

Tourism is widely dispersed
with the majority of the
businesses being SME.

Licensing and
regulatory factors

No formal licensing other than
Hairdressing in WA where registration
is a requirement.
  • Sales/export of services increasing
  • New sectors emerging e.g. cultural, heritage, eco, indigenous
  • Outsourcing of jobs to small businesses from large corporations

Skills
shortages

  • On-line retailing
  • Industry trend analysis
  • OHS
  • General business skills
  • Privacy legislation
  • Technology skills
  • Re-training of existing workers
  • Existing businesses
  • Marine tourism training
  • Commercial cooks
  • Meetings & conventions
  • Language & cultural awareness
  • Workplace training & assessment
  • Food & beverage
  • Patisserie

Existing skills development
and VET delivery across the
coverage of the Council

  • 46,808 VET enrolments in 2001 across Australia for nationally recognised training
  • Cost effective delivery
  • Trainer flexibility
  • Internet usage for New Apprenticeships
  • Expansion of VET in secondary schools
  • Up skilling of trainers
  • Review of training quality
  • Non-apprenticeship training


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