Project Publications

Your Business is only as Good as your People

Best Practice in the Victorian Services Industries

This case study explores these theories within businesses operating in the Victorian services industries sector. Eleven businesses across this sector, covering wholesale, retail, personal services, hospitality, tourism and events, participated in the study.

The case study found the contributing businesses valued staff development, and employed good management skills, processes, practices and policies. Staff training did not happen in isolation from desired business direction and everyday workplace practices. Common themes, such as developing and up-skilling the workforce, effective human resource management, commitment to customer service, pride in the product, addressing the green agenda, and business efficiency through technology, became evident during the course of the research. The application of these themes varied, with businesses excelling in different ways. However, the one constant was the commitment to staff training, with 80 per cent of businesses confirming that 100 per cent of their staff undertakes training, with the remaining 20 per cent in the process of training their staff.

Your Business is only as Good as your People [PDF: 1.4MB]

Hospitality Workplacement Manual

SSV, in partnership with industry bodies Restaurant and Catering Victoria, ALH Group and Crown Melbourne, and training institutes William Angliss Institute, Ascet TAFE, Swinburne University, Ballarat University, Victoria University, Diversitat and East Gippsland Institute of TAFE, have developed a Certificate II Hospitality work placement manual to assist in developing relationships between a student, small business and RTO to establish a successful placement opportunity for a student looking at getting into hospitality. The manuals have been designed for the student and the employer and outline process and procedures, insurance and payment requirements, relevant agreements for parties to sign and a clear outline to an employer of the skills the student will be able to practice in their business.

The Hospitality manuals are available for download. Please register here to download the manuals.

DTL Awards

Click here to download the
Developing Tourism Leaders Awards
Program Update -
July 2009 [PDF 128KB]

Service Skills Victoria has managed the Melbourne Airport Developing Tourism Leaders Awards since 2004, with the awards aimed at students studying tourism, events or hospitality in Victoria. For more information please visit www.dtlawards.com.