Service Skills Victoria - Skills for the Future

Industry Change Drivers Reports

Prior to the Skill Needs Report, SSV was required to research and submit a Change Drivers Report to Skills Victoria (formerly OTTE). This report examined the major change drivers shaping Victoria's service industries and using qualitative data, suggests the probable implications these drivers may have on skills and training required by industry over the next 10 years and beyond. In considering the factors, the reports make recommendations for future training provision. Information contained in the report will inform and assist Skills Victoria to moderate purchasing decisions regarding future training needs in Victoria. The report is also intended to assist individuals and organisations involved in workforce development and planning in the service industries.

The Australian service industries covered in these reports are tourism, hospitality, events, wholesale, retail and personal services.

The main changes from the 2006 Industry Change Drivers Report to the 2007 report are:

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