Frequently Asked Questions
Tourism, Hospitality & Events
Who can I contact for information regarding Tourism, Hospitality & Events at SSV?
The best contact at SSV for questions relating to Tourism, Hospitality & Events is Melissa Ong. Melissa can be reached at melissao@ssv.org.au or alternatively please check our Contact Us Page for more information.
Can someone who is under the age of 18 years of age work in a venue selling alcohol?
A minor cannot be involved in the supply of liquor, except if they are part of a training program that has been approved by the Director of Liquor Licensing. They can, however, be employed to deliver packaged liquor to a person over 18 years of age for consumption off the licensed premises, e.g. a junior staff member carrying a slab of beer out to a customer's car. A minor cannot sell alcohol through a checkout in a licensed supermarket.
This information was obtained from the Liquor Licensing Victoria website.
Travel Agents
Who is a travel agent?
According to the Business Licensing Authority:
A travel agent is any individual or company that:- Sells, resells, or offers to sell travel tickets
- Makes or offers to make travel arrangements
- Advertises any of those things
Many businesses are regarded as travel agents, including retail and corporate agents, tour wholesalers, consolidators, inbound tour operators, general sales agents, some bus or coach operators and some airlines.
What qualifications and licenses are needed to become a travel agent?
To trade as a travel agent in Victoria you must hold a travel agent's licence, unless you are exempt under the Act. If you are in partnership with an individual or corporation acting as a travel agent they must also hold a licence.
In addition:
Every premises that conducts a travel agency business must be managed by a person who has the required experience or qualifications. A manager is a person who will be in charge of the day-to-day operations of a travel agency premises. The manager can be a different person from the licensee but they must have the relevant qualifications or experience (if the business involves international travel) and be a fit and proper person to manage the travel agency business.
The relevant qualifications and experience depends on the nature of business to be conducted at the travel agency premises (see the following table).
Nature of Travel agency business Qualifications or experience needed by manager International Travel Only
or
International and Domestic Travel- the successful completion of the Unit of Competency known as SITTTSLO13A (or an equivalent unit) provided by an organisation registered on the National Register in accordance with the Education & Training Reform Act 2006.
or
the person has, in the five years before commencing employment at the business as a manager, at least one year's full time (or equivalent) experience:- in the selling of tickets, or the arrangement of rights of passage, for international travel, or
- as manager of a business in any State or the Australian Capital Territory that sells tickets, or arranges rights of passage, for international travel.
Domestic Travel Only - The manager does not need any travel experience or qualifications.
Click here to view A Guide for Travel Agent Applicants on the Business Licensing Authority website.
Click here for more information on travel agents licenses and fees on the Business Licensing Authority website.
Who can I contact to undertake the travel agents unit THTSOP20A (Construct normal international fares) or SITTTSL013A (Construct normal international fares)?
SSV is not a registered training organisation, however we can provide details of some RTO's and TAFE's that you could contact:
- William Angliss Travel College (www.angliss.vic.edu.au) Ph: (03) 9606 2111
- Holmesglen TAFE (www.holmesglen.vic.edu.au) Ph: (03) 9564 1699
- NMIT (www.nmit.vic.edu.au) Ph: (03) 9269 1570
- Kangan Institute (www.kangan.edu.au) Ph: (03) 9279 2222
- Suzan Johnston Organisation (www.suzanjohnston.com.au) Ph: (03) 9654 0999
- Central Gippsland Institute to TAFE (www.gippstafe.vic.edu.au) Ph: (03) 5120 4572
- Gordon Institute of TAFE (www.gordontafe.edu.au) Ph: (03) 5225 0800
- MEGT (Australia) Ltd (www.megt.com.au) Ph: (03) 8628 8602
- STA Travel Pty Ltd (www.statravel.com.au) Ph: (03) 8417 6246
- Jetset Training College Ph: 9600 1811
- Carrick Institute of Education (http://www.carrickeducation.edu.au/) Ph: (03) 9650 6877