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The purpose of this report is to examine major change drivers shaping Victoria's service industries and the probable implications these drivers may have on skills and training required by industry over the next 10 years and beyond.
The report focuses on the following sectors:
- tourism and hospitality
- wholesale, retail and personal services
Information contained in the report will inform and assist individuals and organisations involved in workforce development and planning in the service industries. The report is also intended to assist the State Government Office of Training and Tertiary Education (OTTE) to anticipate future training needs in Victoria.
Service Skills Victoria, in writing the report, has undertaken consultations with industry associations, enterprise, unions and government agencies including:
Industry organisations:
- The Pharmacy Guild of Australia
- Australian Funeral Directors Association
- Australian Retailers Association
- Victorian Employers Chamber of Commerce and Industry
- Hairdressing & Beauty Industry Association (Vic)
- Australasian Spa Association
- Tourism Alliance Victoria
- Restaurant and Catering Victoria
- Hotel, Motel, Accommodation Association (Vic)
- Accommodation Getaways Victoria
- Australian Hotels Association
- Caravan Trade & Industries Assoc. of Vic.
- Shop, Distributive & Allied Employees' Assoc.
- Australian Workers Union
- Liquor Hospitality Miscellaneous Union
Professional associations
- Aboriginal Tourism Australia
- Professional Executive Housekeepers Network
- Professional Tour Guide Association of Australia
- Australian Travel and Tourism Review Panel
- Australia Culinary Federation (Vic)
Enterprises:
- Mc Donald's Australia
- Coles Myer
- Le Beau Visage
- Kings Funeral Services
- Tobin Brothers Funeral Services
- Wine and Food Strategy Pty Ltd
- Compass Group Australia
- Accor
- HRM Sofitel Melbourne
- Crown Casino
- Peninsula Hot Springs
- Fleming Resources
- North Melbourne Florist
Government agencies:
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