Service Skills Victoria - Skills for the Future

Careers and Qualifications

The following is a small sample of careers and their relevant qualifications covered by the Service Industries. To find a training provider that offers qualifications you are interested in please visit the Victorian Registration and Qualification Authority (VRQA) website.

Sector Job Title Qualification
Beauty Beauty Therapist Certificate IV in Beauty Therapy
Events Events Operations Assistant Certificate III in Events
Floristry Florist Certificate III in Floristry
Funerals Funeral Director Certificate IV in Funeral Services
Hairdressing Hairdresser

In the Spotlight: Hairdressers are still in high demand in Victoria.

Hairdressers cut, style, colour, straighten and permanently wave hair with chemical solutions, and provide clients with hair and scalp treatments.

Hairdressers may perform the following tasks: talk to clients about their requirements; cut hair using clippers, scissors or razors; shampoo, condition and rinse hair; provide services such as bleaching, conditioning, permanent waving, straightening and tinting; dry and style hair using brushes, combs, straightening irons and other equipment; shave and trim beards and moustaches; advise clients on hair care; block (shape), clean, colour, adjust, curl and cut wigs and hairpieces; attend hairdressing seminars and training in order to keep up to date with new products and techniques; operate a cash register and computer; perform reception duties such as answering telephone calls and making appointments; sell retail products; maintain client records; and clean the salon, work areas and equipment.

Certificate III in Hairdressing
Hospitality Cook

In the Spotlight: Cooks have been in high demand in Victoria for some time.

Cooks prepare and cook food. Cooks may perform the following tasks: check food to ensure its quality; regulate temperatures of ovens, grills and other cooking equipment; prepare food for cooking; cook food by a range of methods (i.e. baking, braising, frying, roasting or steaming); divide food into portions and make sure that the food is well presented; clean food preparation areas and equipment; store food in temperature-controlled facilities; receive and store supplies; make sure kitchen is hygienic and functional; plan menus and estimate food requirements; prepare food to meet special dietary requirements; and train and supervise other staff.

Certificate III in Hospitality (Commercial Cookery)
Pharmacy Pharmacy Assistant Certificate III in Community Pharmacy
Retail Sales Assistant - General

Sales Assistant - Clothing
Certificate II in Retail Services

Certificate III in Retail Services
Tourism Reservations Sales Agent - Tour Operator

Assistant Manager - Small Tour Operator
Certificate III in Tourism

Certificate IV in Tourism
Wholesale Wholesale Sales Certificate III in Wholesale

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